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The Call Center Supervisor is responsible for providing front line, first level supervision and leadership to Triage Operators) with the goal of meeting program objectives and customer service level agreements. ESSENTIAL JOB RESPONSIBILITIES Supervise the work of triage operators to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed Int
Posted 13 days ago
The Triage Operator is responsible for answering phone calls in order to triage calls for proper assignment and care. The Triage Operator will serve as a liaison between families and reunification specialists to ensure top level service. ESSENTIAL JOB RESPONSIBILITIES Uses proper telephone etiquette; answers phones in a very polite and accommodating manner. Uses customer service principles and tec
Posted 13 days ago
The Remote Reunification Supervisor is responsible for supervising Remote Reunification Supervisor activities related to the appropriate vetting and pairing of unaccompanied alien child(ren) (UAC) with their appropriate sponsors, consistent with internal Endeavors procedures and U.S. Health and Human Services (HHS), Office of Refugee Resettlement (ORR) policy. The supervisor provides an array of c
Posted 13 days ago
The Remote Reunification Specialist is responsible for conducting activities related to the appropriate vetting and pairing of unaccompanied alien child(ren) (UAC) with their appropriate sponsors, consistent with internal Endeavors procedures and U.S. Health and Human Services (HHS), Office of Refugee Resettlement (ORR) policy. ESSENTIAL JOB RESPONSIBILITIES Provide case management services and co
Posted 13 days ago
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