Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Administer and document basic account activity and execution per NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct periodic review of accounts to communicate account status, explain activities and keep clients aware of new offerings Develop a beginning pipeline of internal/external referral sources in compliance with Navy Federal policies and procedure

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Contribute toward the planning and execution of special ad hoc advisory projects to assist our audit stakeholders in enhancing their processes. Identify and assess risks to develop and execute a risk based audit work program Occasional

Provide day to day execution of Marketing print production duties, direct mail, projects, and initiatives Lead the print production workflow for projects and tasks, such as multi effort direct mail campaigns, branch openings, direct reprints, branch campaign materials, tax related mailings, event collateral, and monthly matrix mailings Establish and manage aggressive time

Administer and document basic account activity and execution per NFFG process and procedures and FINRA, NASAA, SEC regulations Conduct periodic review of accounts to communicate account status, explain activities and keep clients aware of new offerings Develop a beginning pipeline of internal/external referral sources in compliance with Navy Federal policies and procedure

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Contribute toward the planning and execution of integrated operational audits in accordance with Navy Federal and industry audit standards Contribute toward the planning and execution of special ad hoc advisory projects to assist our audit stakeholders in enhancing their processes. Identify and assess risks to develop and execute a risk based audit work program Occasional

Provide support to assigned department; may work on small projects Review Guaranteed Asset Protection Services Application (NFCU 298A) for completeness and accuracy to determine if additional information is needed. Assign the NFCU 298A to specific queues in different operating systems Review and place GAP claim documents in member folder Create and send letters to members

In partnership with executive leadership, set high level technical direction for team Collaborate and build relationships with executive leadership, product owners, organizational partners and the team for both team and overall business success. Develop roadmaps for cloud native product enhancements Proactively identify opportunities for evolving cloud services across the

Lead the group of mainframe system programmers, serving as a knowledgeable subject matter advisor and collaborator in their duties to o Perform overall environment administration. o Design, manage, and maintain the data mirroring solution to ensure disaster recoverability and compliance with established RTO and RPO. o Install, configure, and maintain z/OS operating system

In partnership with executive leadership, set high level technical direction for team Collaborate and build relationships with executive leadership, product owners, organizational partners and the team for both team and overall business success. Develop roadmaps for cloud native product enhancements Proactively identify opportunities for evolving cloud services across the

Effective skill in the use of PCs and related software packages Ability to synthesize results of analyses, develop and make recommendations and presents results to solve unique and complex problems Desired Qualification(s) Advanced knowledge of NCUA regulations that govern the activities, products and services of the business unit Advanced knowledge of Navy Federal's func

Assist with managing and leading business intelligence development, including requirements gathering, design, production implementation and maintenance Oversee project management of multiple reporting, dashboard development, ad hoc analysis and data initiatives Assist with optimizing business operation performance by analyzing current and forecasting future performance to

Manage and direct operations to ensure targets, service level agreements and corporate objectives are met Assist in developing and managing a competitive external labor vendor pool to fulfill the human capital needs of the enterprise Serve as subject matter expert on co employment laws and regulations related to external labor Build and maintain relationships with vendors