Answer calls in support of the Warfighter iApp/ACES/SKL/TKL mission areas, including software and hardware of the workstation, and electronic key operational problems. Analyze tickets received through Remedy and be able to accurately communicate with customers through email, telephone, and Microsoft Teams for troubleshooting purposes and provide resolution support for iAP

Answer and respond to calls in support of the Warfighter Army EKMS/KMI Tier 2 mission areas (CSLA EKMS/KMI systems) and support the COMSEC Account Managers (CAMs) and KMI Operating Account Managers (KOAMs) in the field, to include workstation software/hardware and electronic keys operational problems. Analyze trouble calls and determine the appropriate action required to

Technicians will have a general knowledge of COMSEC policy/procedures, EKMS operations as outlined in AR 380 40 and TB 380 41, and a general knowledge of computers. Answer and respond to telephone calls as they relate to all CSLA functional areas, with a focus on fielding updates of COMSEC materiel software and hardware. Excellent Communications skills and customer rappor