Customer Retention Maximize customer retention rates by ensuring customer satisfaction, executing pre defined customer touch point/call plan, leading customer training (on site, as needed), anticipating and defending against competitive threats, and leveraging strategic selling framework Menu Expansion Proactively team with AAM & SAE to identify and close menu expansion o

Meets or exceeds Company goals including and not limited to revenue, test of record, or other metrics Coordinates with Field Application Specialist (FAS) Dispatch and Project Manager team to schedule training time and to ensure laboratories have appropriate and necessary equipment and materials Organizes test materials, training materials, and personnel requirements at Co