Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Daily roles/responsibilities, as reflected in the Operational Risk program Program Support proper execution of the program, i.e., ensuring that risk assessments, change management assessments, issue management program activities/tasks, operational loss/root cause analyses, emerging risk assessments, etc., are performed timely and in accordance with policy, framework, and

Daily roles/responsibilities, as reflected in the Operational Risk program Program Support proper execution of the program, i.e., ensuring that risk assessments, change management assessments, issue management program activities/tasks, operational loss/root cause analyses, emerging risk assessments, etc., are performed timely and in accordance with policy, framework, and

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

New Business Development and Cross Selling Generates new product relationships from new and existing Small Business clients, including but not limited to demand deposit/operating accounts, cash management and payments services, Business Loans, Business Lines of Credit, Commercial Real Estate Loans, SBA, and various other banking products and services. Regularly conduct in

Process all assigned transactional responsibilities within defined Service Level Agreement (SLA). Generate assigned reporting and monitor system activity to ensure transactional workflows are completed as prescribed. Participate in prescribed rotations of assigned responsibilities to ensure proper level of cross training is obtained. Serve as a point of escalation to eval

Strategy Facilitate development of a technical strategy that supports both the Domain strategy and the Enterprise Architecture strategy. Provide direction and oversight for design/development activities within the specified Domain. Lead the identification and analysis of Domain business drivers that determine key architecture requirements. Develop and maintain strong rela

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Execute Second Line of Defense (SLOD) risk management functions relative to Technology Risk, Information Risk/Security risk management by working with the LOBs and other bank stakeholders/divisions to risk review areas, related processes, etc., providing credible challenge regarding risk assessments, controls, strategic direction and other activities pertaining to the LOB

Scrum Scaling and Coaching Support Is knowledgeable in scaling agile and can assist large complex platforms and products in adopting agile principles and practices. Is a teacher, coach, mentor, facilitator, and change agent. Demonstrates an ability to influence agility with those interacting with the Agile team, including direct management. Mentors other Scrum Masters. Sc

Innovation Perform research activities to identify emerging technologies and trends that may affect the enterprise. Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise. Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests