About the Role: We are looking for a Voice Administrator to join our Medical IT team. In this role, you will play a crucial role in managing and optimizing the Microsoft Teams and traditional voice infrastructure within our organization. This position requires a deep understanding of Microsoft Teams Voice capabilities, VoIP (Voice over Internet Protocol) technologies, and collaboration tools. You will be responsible for ensuring the reliability, security, and efficiency of our organization's voice communication platforms.

This position will be located at our facility in Flagstaff, Arizona, with the possibility of a hybrid work arrangement, depending upon the responsibilities of the role and business needs.

Responsibilities:

• Design and implement modern voice solutions to meet organizational communication needs
• Configure and manage voice features, including call routing, voicemail, auto-attendants, and conferencing
• Integrate Microsoft Teams Voice with other communication systems, applications, and third-party tools
• Ensure interoperability with existing telephony systems and services
• Manage user accounts and provision Microsoft Teams Voice features for end-users
• Support an enterprise-class call center software system
• Troubleshoot and address issues related to call drops, latency, and other voice-related problems

Required Qualifications:

• Minimum 3 years of experience in an IT role supporting end-users, clients, networks, and/or software systems
• Minimum 2 years of experience using Microsoft M365 applications, specifically Microsoft Teams for voice and video calls
• Minimum 2 years of experience with ServiceNow with demonstrated experience in Incident, Service, Problem, Knowledge, and/or Change Management
• A strong customer-service mindset
• Proven ability to take on new challenges and learn quickly
• Ability to travel 5%

Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's hybrid working policies, from the country in which they are employed.

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact

#LI-ASC

#LI-Hybrid