Starting Pay: $18.00 / Hour

Position Description:

Leads and directs the team responsible for cloth grading at the Retail Operations Center (ROC) for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Analyzes daily and weekly reporting to review Team Member performance.

Essential Duties and Responsibilities:

• Ensures standards for quality services are met, conducts quality assurance checks, and develops strategies for improvement.
• Maintains daily sorting goals per sorter of 2,000 pounds or more, ensuring that the product is sorted into proper categories.
• Manages and adheres to assigned budget.
• Builds and manages strong working relationships with customers and team members, maintaining standards of excellent customer service.
• Sets up graded bale load with buyer, calling the buyer for pick up when ready.
• Maintains the day-to-day operations of the cloth grading department including managing and meeting Team Member and customer needs.
• Coordinates and effectively communicates with various GCNA divisions.
• Makes decisions on matters relating to the day-to-day operation within his/her defined work area, including determining products that should be rerouted instead of sorted.
• Keeps track of bales made and maintains the average weight per bale of 1,000 pounds, tracking weights and gaylords processed per category for each sorter into a spreadsheet.
• Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used. Immediately takes action and/or reports any unsafe or potential hazards.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or equivalent
• 2+ years supervisory experience or equivalent work experience, required
• Must be at least 18 years of age or older
• Demonstrated ability to lead, coach, train, and motivate others
• Proficient with Microsoft Office Suite
• Ability to speak and read English proficiently
• Ability to pass a background check and drug screen, where applicable for position
• Regular and consistent in-person attendance

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website () to learn how to report it.