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Concierge
Scottsdale, AZ
Job Description
JLL is currently seeking a dynamic individual for the role of Concierge in Scottsdale, AZ. The concierge will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.
Responsibilities:
Takesgreat pride in offering helpful, friendly serviceatalltimes
Greetsand assists all guests and property personnel in an efficient and courteousmanner
Defines, communicates, and maintains high standardsof guestservice at alltimes
Provides a luxury lifestyle experience for all property guests as they visit the Center or reach out via phone, email, or digitalchannels
Maintains a strong knowledgeofofferingsatthe property and can guide guests to appropriate merchandise, dining options, gift ideas,etc.
Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the propertyand local area.
Performsservicesrequestedincludingreservationsfordining,travel,entertainment,rentals,gifts,sportingevents, etc. This may require running errands away from the Concierge Desk at the Centerorlight eventplanning
Supports and promotes all property programs andevents
Anticipates the services sought after by ascertaining themoodand style of the guest; identifies solutions before beingasked
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts,etc
Developsstrongworkingrelationshipswithbuildingmanagement,tenants,otherbuildingserviceproviders, retailers, restaurants, hotels, and other areabusinesses
Actively researches shopping, dining, experiential trends to ensurethe propertyis able toprovide guests with services both expected andunexpected
Buildsprofessionalnetworkswithintheguestbaseandcommunitytoenhanceknowledgeandservicescurrently beingoffered
Responds to guests via phone, email,propertywebsite and in person
Corresponds with guests who require follow up orsolutions
Participates in and successfully completes all trainingprograms
Maintains the ambiance, style and cleanlinessofthe Concierge Desk ensuring allbrochures,and literature arestockedatalltimes
Tends to other administrative duties as assigned
Acts as a property ambassador within the Center and local community to promotethe property'sservices,amenities and events
Partners with the on-site property management team, includingthein carrying out marketing and service initiatives and goals, including promotional and rewards programs formallguests
Qualifications:
Strong working knowledgeofMicrosoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Officerequired
Passionate about providing exceptional service and interpersonalrelationships
Thinkscreativelytoresolveallcustomer concerns,andanticipatetheirinterestsinservices,amenities, programs & events while visiting theproperty
Communicates clearly, concisely, and effectively in verbalandwrittenform
Hasa friendly and caringdemeanor
Excellentproblem-solvingskills
Has flexible working hours and a proven recordofdependability andpunctuality
Able to complete multiple tasks while maintaining a pleasant and professionaldemeanor
Appearspolishedandprofessionalandconsistentlyadheretocompanydresscodeand groomingguidelines
Followsall policies and procedures set forth in JLL and clienthandbooks
Able to listen and react quickly to guests', tenants', and retailers'requests
Able to prioritize tasks underpressure
Able to work with varied personalities andtemperaments
Able to work as part of a team in a collaborativeway
Takesinitiative, self-motivated
Required to frequently sit, talk andhear
Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently eachday
High school diploma and equivalent workexperience
Two or more years of previous high-end retail, fine dining, or VIP hospitality
Prior experience with luxury hotel, retail or restaurant "frontofhouse" guest servicesuggested
Previous community involvementornetworking experience ispreferred
What's in it for you:
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Proposed base salary:$18/hr
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Responsibilities:
Takesgreat pride in offering helpful, friendly serviceatalltimes
Greetsand assists all guests and property personnel in an efficient and courteousmanner
Defines, communicates, and maintains high standardsof guestservice at alltimes
Provides a luxury lifestyle experience for all property guests as they visit the Center or reach out via phone, email, or digitalchannels
Maintains a strong knowledgeofofferingsatthe property and can guide guests to appropriate merchandise, dining options, gift ideas,etc.
Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the propertyand local area.
Performsservicesrequestedincludingreservationsfordining,travel,entertainment,rentals,gifts,sportingevents, etc. This may require running errands away from the Concierge Desk at the Centerorlight eventplanning
Supports and promotes all property programs andevents
Anticipates the services sought after by ascertaining themoodand style of the guest; identifies solutions before beingasked
Creates property marketing collateral which may include newsletters, signage, e-blasts, social media posts,etc
Developsstrongworkingrelationshipswithbuildingmanagement,tenants,otherbuildingserviceproviders, retailers, restaurants, hotels, and other areabusinesses
Actively researches shopping, dining, experiential trends to ensurethe propertyis able toprovide guests with services both expected andunexpected
Buildsprofessionalnetworkswithintheguestbaseandcommunitytoenhanceknowledgeandservicescurrently beingoffered
Responds to guests via phone, email,propertywebsite and in person
Corresponds with guests who require follow up orsolutions
Participates in and successfully completes all trainingprograms
Maintains the ambiance, style and cleanlinessofthe Concierge Desk ensuring allbrochures,and literature arestockedatalltimes
Tends to other administrative duties as assigned
Acts as a property ambassador within the Center and local community to promotethe property'sservices,amenities and events
Partners with the on-site property management team, includingthein carrying out marketing and service initiatives and goals, including promotional and rewards programs formallguests
Qualifications:
Strong working knowledgeofMicrosoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Officerequired
Passionate about providing exceptional service and interpersonalrelationships
Thinkscreativelytoresolveallcustomer concerns,andanticipatetheirinterestsinservices,amenities, programs & events while visiting theproperty
Communicates clearly, concisely, and effectively in verbalandwrittenform
Hasa friendly and caringdemeanor
Excellentproblem-solvingskills
Has flexible working hours and a proven recordofdependability andpunctuality
Able to complete multiple tasks while maintaining a pleasant and professionaldemeanor
Appearspolishedandprofessionalandconsistentlyadheretocompanydresscodeand groomingguidelines
Followsall policies and procedures set forth in JLL and clienthandbooks
Able to listen and react quickly to guests', tenants', and retailers'requests
Able to prioritize tasks underpressure
Able to work with varied personalities andtemperaments
Able to work as part of a team in a collaborativeway
Takesinitiative, self-motivated
Required to frequently sit, talk andhear
Able to use a computer, iPad, cell phone, access Facebook, Twitter, and Apps frequently eachday
High school diploma and equivalent workexperience
Two or more years of previous high-end retail, fine dining, or VIP hospitality
Prior experience with luxury hotel, retail or restaurant "frontofhouse" guest servicesuggested
Previous community involvementornetworking experience ispreferred
What's in it for you:
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Proposed base salary:$18/hr
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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