Position Description:

Provides support services to the Team Member Experience and Inclusion & Belonging Team with planning, executing, and ensuring the success of Programs and services we offer to Team Members of Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.

Essential Duties and Responsibilities:

• Serves as an advocate for Team Members, connecting Team Members to their local community resources and creating lasting relationships.
• Assists and creates content for the internal Team Member Experience Portal and submits requests to the Marketing department upon approval.
• Supports the rewards and recognition platform and distributes prizes selected from points earned.
• Assists with the Job Shadow program, ensuring Team Members, managers, and hosting departments receive the necessary information. Supports all other affiliated programs managed by the Team Member Experience and Inclusion & Belonging Team.
• Occasionally visits stores as an opportunity to explain the various programs offered to Team Members as well as assist with completing documentation for GCNA specific resources and hardship programs.
• Has knowledge of the "catalog" of enhanced perks and benefits and explains the various options to Team Members.
• Provides clerical and administrative support through data entry, filing, and sorting while using appropriate software programs such as Smartsheet and Microsoft Suite.
• As needed, works on any initiatives and projects relating to Team Member Experience and Inclusion & Belonging.
• Ensures assignments for the Inclusion and Belonging tasks are completed and noted accordingly.
• In a professional manner, works with all levels of Management, various departments, vendors, and partners.
• Functions as a significant contributor to various projects and collaboration efforts.
• Identifies and resolves problems promptly.
• Responds to Jira tickets timely adhering to established Service Level Agreements (SLAs).
• Performs other related duties as assigned.

Minimum Qualifications (Education, Experience, Skills):

• High School Diploma or GED required, or equivalent work experience.
• Minimum 6 months of administrative or office-related experience required.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook. Smartsheet knowledge is a plus.
• Strong communication skills and ability to communicate professionally, intentionally, and clearly, in written or verbal form.
• Ability to speak and read English proficiently.
• Ability to be detail-oriented, multi-task, and work in a fast-paced environment.
• Strong history of quickly building relationships, gaining credibility, and partnering with peers.
• Knowledgeable in project management and organizational skills.
• Ability to pass a background check and drug screen, where applicable for the position.

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website () to learn how to report it.