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Student Services Specialist Sr
Tempe, AZ
Job Description
Student Services Specialist Sr
Job ID: 319936
Location: District Support Services Cntr
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$19.86 - $25.82/hourly, DOE
Grade
111
Work Schedule
Monday - Friday, 8am - 5pm
Summer Hours: Monday - Thursday, 7am-6pm
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
This position is located at Wood Street in Phoenix.
If you have a passion for helping others improve their lives through education by breaking down barriers and helping them navigate higher education, this is the position for you!
The Student Services Specialist Sr provides student support in the Maricopa Contact Center. This position works collaboratively with a team of enrollment and financial aid professionals to provide remote customer service and communications for a diverse population of students and campus representatives. This position operates with a high level of customer service via phone, email, chat, text, and other communication modes.
The Student Services Specialist Sr provides coordination and day-to-day support of the Student Services Specialists and Technicians in the Maricopa Contact Center. The purpose of the position is to assist in the implementation and coordination of Maricopa Contact Center processes, procedures, initiatives, quality assurance, training, and maintenance of training documents and resources, specializing in enrollment services and financial aid. This position will require advanced organizational skills, analytical and problem-solving skills, and the ability to handle multiple projects of varying complexity. The position reports to the leadership in the Maricopa Student Support Center. In order to be successful in this, knowledge of Title IV financial aid regulations is required.
This position works at the Wood Street location in Phoenix. This may be a work from home position on a part-time or full-time basis.
Essential Functions
30% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students; takes student escalations and problem solves complex situations
30% - Assists department/division with the implementation and coordination of daily contact center operations including quality assurance initiatives, training, and contact center projects
15% - Prepares documents, spreadsheets, presentations, and reports for training and/or project management purposes
15% - Maintains and creates correspondence, maintains database information and troubleshoots issues with contact center systems such as Customer Relationship Management (CRM), Student Information System (SIS), and other related systems
10% - Performs other related duties as assigned
Minimum Qualifications
Associate's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High school diploma/GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
Desired Qualifications
- Bachelor's degree or higher in an academic field from a regionally accredited institution.
- Two (2) or more years of experience working in a high volume customer service call center environment.
- Two (2) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment)
- Two (2) or more years using a Student Information System (Peoplesoft, Banner, etc.)
- Experience using a Customer Relationship Management Tool (CRM)
- Experience as a team lead
- Experience preparing, using, or analyzing data for quality assurance or program evaluation purposes
- Bilingual (Spanish-English)
Special Working Conditions
Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.
May be required to sit for a long period of time; viewing a computer monitor
May be required to lift or carry up to 25 lbs
May be required to work evenings and weekends
Must be in good standing with the Department of Education as it relates to Federal Financial Aid.
May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet. Other workspace requirements (desks, chairs, etc.) are not provided by the Maricopa Community Colleges. The candidate must have a private remote workspace.
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Apply on or before May 1, 2024 to be considered.
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 years
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