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DX Operational Intelligence (DX OI) Services Consultant / (Federal)

Broadcom Software Group is a world-leading software company, that helps organizations, governments, and people secure their most important data wherever it lives. Broadcom has an extensive Enterprise Monitoring and Management software portfolio including DX Operational Intelligence (DX OI).

The Broadcom Federal Professional Services / Customer Success team is a globally recognized leader in Enterprise IT management and monitoring solutions, providing services across the US Federal defense, civilian, and intelligence agencies. We bring decades of experience in helping our customers contend with the explosive growth in monitoring data, infrastructure complexity, and mission demands, delivering advanced capabilities, honed from protecting some of the government's most valuable assets.

The DX OI Services Consultant will support a Federal customer on-site and/or remotely within the United States. The consultant will assist in the hands-on implementation, operations, administration, and support of the Broadcom DX OI product.

Job Responsibilities / Primary Functions:

• Deploy and configure Broadcom DX OI to meet customer needs

• Act as a Trusted Advisor to both Customer and Broadcom

• Work with Broadcom and Customer's senior management to identify objectives and strategies to promote usage & value of Broadcom solutions

• Lead implementation efforts through Assessment of Technical Objectives, Constraints, Business Objectives, Regulatory Requirements and Budget to effectively deliver product solutions that adhere to Best Practices

• Lead the Deployment, Configuration and Integration of Software in both Pilot and Production capacity, and assist with validation against success criteria

• Create and troubleshoot Technical and Business Process issues, including root-cause analysis

• Interact with Technical Support and Product Engineering to Open, Track and Resolve Product issues

• Work closely with Product Management and Product Engineering to learn then apply new product features/functions

• Lead ongoing maintenance and improvement of methodologies and document templates

• Assists and supports all testing for all product releases.

• Continually researching, studying and evaluating to optimize and improve infrastructure and performance.

• Create documents and keeps current Standard Operating Procedures (SOPs) and Configuration Management (CM) procedures and guidance to provide consistency of application performance and functionality.

• Install and configure new dashboards and research additional solutions and make recommendations.

• Required to periodically create, deliver and make presentations with necessary materials to support project with concise details and information geared to applicable audience.

• Provide Capacity Planning and Predictive Forecasts for proactive operationaldecisions

• Experiencewith Service Assurance providing a unifiedview of business services' health and availabilityacross multiple business domains

• Integration of root cause alarms with Notifications using ServiceNow (or similar).

• Knowledge of API to ingest data such as topology, metrics, traces, alarms, logs using integrations and third-party sources

Technical Requirements:

• In-depth knowledge of enterprise application architectures, including application, infrastructure, and networking components

• Understanding of private, hybrid, and public cloud deployment methodologies and technologies

• Familiarity with key public cloud offerings (i.e. AWS, GCP, Azure, etc.)

• Good understanding of container orchestration, i.e. Kubernetes

• Understanding of monitoring tools landscape and techniques for application, infrastructure, and network monitoring

• Conveying experience and industry best practice in Architecting, Designing, Implementation and support of DX OI

• Experience and/or deep familiarity with monitoring and operations strategies, including event/alarm management and ticketing and triage procedures

• Experience with DX Application Performance Management (APM) either "On-Premise" or "SaaS" as a senior implementation specialist - Strongly Desired

• Experience with DX App Synthetic Monitor (ASM) - Strongly Desired

• Familiar with Capacity Planning and Predictive Forecasts for proactive operationaldecisions

• Experiencewith Service Assurance providing a unifiedview of business services' health and availabilityacross multiple business domains

• Integration of root cause alarms with Notifications using ServiceNow (or similar).

• Knowledge of API to ingest data such as topology, metrics, traces, alarms, logs using integrations and third-party sources

Must have expertise in the following areas with 3-5 years' experience in each area:

• Good understanding of container orchestration, i.e. Kubernetes

• Understanding of monitoring tools landscape and techniques for application, infrastructure, and network monitoring

• Ideally, an In-depth knowledge of at least one of Broadcom's core monitoring offerings.

• Experience and/or deep familiarity with monitoring and operations strategies, including event/alarm management and ticketing and triage procedures

• Experience with DX Application Performance Management (APM) either "On-Premise" or "SaaS" as a senior implementation specialist - Strongly Desired

• Experience with DX App Synthetic Monitor (ASM) - Strongly Desired

• Familiar with Capacity Planning and Predictive Forecasts for proactive operationaldecisions

• Experiencewith Service Assurance providing a unifiedview of business services' health and availabilityacross multiple business domains

• Integration of root cause alarms with Notifications using ServiceNow (or similar).

• Knowledge of API to ingest data such as topology, metrics, traces, alarms, logs using integrations and third-party sources

• Knowledge and experience with scheduled or on-demand reports to distribute across teams

• Experience migrating CA Customer Experience Management (CEM) to Business Payload Analyzer (BPA) - Desired

• Working understanding of databases (Microsoft SQL, Oracle, PostGres SQL)

• Working understanding of Java WebSphere Portal and .Net portal - Desired

• Current/Prior Broadcom Software technology certification - Desired

Non-technical Experience Needed:

• Able to clearly communicate verbally and in written form - articulating complex thoughts and ideas in small or large group settings.

• Able to work well in a collaborative team environment with various personalities

• Excellent interpersonal communication skills including heavy telephone and email communications; ability to clearly and precisely provide scope of project status, additional needs and identify problem areas.

• Attention to detail and excellent organizational skills with an ability to prioritize multiple tasks and meet deadlines.

• The ability to work under light supervision, as a self-starter and show progress in the project and/or tasks as outlined is paramount to the success of this position.

Education/Training/Additional Experience Needed:

• Bachelors' Degree in Information Technology, Computer Programming, Java Programming, Security Technology or other related coursework is strongly preferred and + 8+ years of related experience.

• Experience in large-scale system integration projects is a must.

• Experience with Agile framework (preferably SAFe 4.5) with the ability transform an idea or a requirement into a tangible product for the end-users.

Additional Requirements:

• Must be able to provide proof of identity and ability to legally work in the United States.

• Must be willing to undergo a thorough background investigation and successfully obtain a 'DoD Secret' clearance.

• This is a hybrid work position and periodic travel will be needed.

• DoD 8570 Baseline certification as a requirement for this project.

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $91,200- $152,000.

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.