This position requires 4 days in office located in Phoenix, Arizona.

Position Description:

Plays a crucial role in the development and implementation of software solutions within Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Bridges the gap between business stakeholders and technical teams, ensures that software projects meet the needs and objectives of the business.

Essential Duties and Responsibilities:

• Collaborates with stakeholders, such as business leads across departments to understand their software needs, and with project managers, technical teams, and end-users, to define project requirements.
• Conducts interviews, workshops, and analyses to gather and analyze business pain points and requirements, effectively forming a Business Requirements document or Vendor Scorecard.
• Fully analyzes and documents the four areas of requirements: Use cases, User Interface, Functional/non-functional requirements, reporting and data requirements.
• With a focus on third-party SaaS software, researches solutions that fit requirements, including existing tools within the organization to repurpose software as much as possible, gathers high-level functionality and costs to help the business determine which products should be assessed and best fit the business needs.
• When in-house development is needed, collaborates with software architects, designers, and developers to design software solutions that align with business requirements.
• Creates comprehensive requirements documents, including wireframes, current state, and future state process flows to facilitate configuration or development, and ensure a common understanding among stakeholders of how the business processes will integrate with the software.
• Analyzes existing business processes and workflows to identify areas for improvement and automation.
• Documents as-is and to-be process flows, identifies gaps, redundancies, and opportunities for optimization.
• Trains end users on how to create test scenarios from requirements documentation. Works with Learning and Development to clarify how the tool will be used and the important features to help create training materials for the organization. Occasionally, creates training materials for internal department use (e.g., IT Service desk).
• Translates business requirements into clear and concise functional and non-functional requirements.
• Defines system features, user stories, acceptance criteria, and use cases to guide software configuration or development activities.
• Acts as a liaison between business stakeholders and technical teams, facilitates effective communication, and ensures a clear understanding of requirements.
• Manages stakeholder expectations, addresses concerns, and provides regular updates on the requirements gathering progress.
• Gathers any new requirements for the current implementation or future enhancements throughout the project life cycle.
• Collaborates with project managers as requirements are defined with the business as an input to the timeline.
• Co-authors scope change requests with the PM with requirements definition for changes requested.
• Collaborates with Quality Assurance on the transition from planning to testing.
• Creates a traceability matrix and validates with QA that the requirements coverage has been met.
• Provides input and reviews on test plans, test cases, and test scripts to validate software functionality and ensures it meets the defined requirements.
• Collaborates with QA teams to identify and resolve defects and issues when requirements are in question.
• Responsible for analyzing and documenting the continuously improving Enterprise Resource Planning (ERP) system (Workday). Utilizes ERP integration methodologies to map business processes to ERP modules, working with Subject Matter Experts (SMEs) on solutions.
• Stays updated on industry trends, best practices, and emerging technologies related to the software development life cycle and business analysis.
• Proactively identifies opportunities for process improvement, efficiency gains, and innovative solutions within the EPMO related to Business Analysis.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K (Immediate participation upon hire)
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valuable part of our team and work for a company which has been named a Best Place to work by the Phoenix Business Journal 4 out of the last 5 years. Work for a company which has seen double digit growth year after year for nearly a decade. Work for a company which values diversity and is centered on success. Goodwill of Central & Northern Arizona - We Put People to Work!

Goodwill of Central and Northern Arizona endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Support at 602-535-4000, option 5, or .

We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, or any other legally protected status. We will make reasonable accommodation and modification, including adaptive devices, to assist any person with a disability to apply for and, if hired, to perform the duties the position they seek. Assistance could include help in completing on-line application as well as providing alternative communication, e.g., Braille and Large Print.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website () to learn how to report it.