Job Title- Service Coordinator

Duration- Long Term Contract

Location- Flagstaff AZ (100% Onsite)

SUMMARY:

Serve as liaison between client and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated, and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out.

MINIMUM REQUIREMENTS:

High school diploma/GED and two (2) years' experience in customer facing role or construction. Must successfully complete training program in four (4) to six (6) months.

MAJOR ACCOUNTABILITIES:

• Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, streetlights, dusk to dawn lights and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out.
• Determine the best source of power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer.
• Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decision regarding the layout of facilities. Often, these decisions require consultation with our external customers and/or municipality liaison.
• Evaluate the need to obtain easements from property owners and permits from municipal authorities as necessary process through right way to obtain required easement and permits documents.
• Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews, or other related contractors. Conduct inspection(s) of facilities prior to and upon completion of construction to ensure compliance with safety code requirements.
• Trouble shoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office.
• May set up new accounts in Customer Care & Billing (CC&B) system, create orders for crews to run service lines, set meters, and locate facilities; field inspect new accounts; ensure the information in CC&B is updated appropriately. Update related databases and close out the project upon completion.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.