TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

• Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;

• Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

• Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;

• Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

• Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;

• Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;

• Recommendand implement approvedchanges that could improve service and increase operational efficiency;

• Ability to serve as Manager on Duty;and

• Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Prior Marriott full-service experience strongly preferred

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events