DEPARTMENT: SOCIAL SERVICE DEPARTMENT

POSITION TITLE: LEAD HOUSING CASE MANAGER

STATUS: FULL TIME, NON-EXEMPT

SUPERVISOR: HOUSING PROGRAM MANAGER

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ to meet human needs in His name without discrimination.

SCOPE OF POSITION:

The Lead Housing Case Manager assists in the daily operation of the program, providing transitional housing and case management services for up to 42 families. These services are designed to support participants making changes that will help them establish and maintain residential stability in the community. This position works in conjunction with the Family Emergency Shelter and Stepping Stones Housing as part of the Housing Stabilization and Continuum of Care. The Lead Housing Case Manager is responsible for the successful operation of the Housing Programs in the Program Managers absence.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree or higher in social work or related field preferred
• Two years education and two years of experience can be substituted for bachelor's degree

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Experience working with low-income and vulnerable people
• Case management skills for on-going support and advocacy
• Detail oriented and attention to detail
• Ability to empathize with and advocate for low-income and vulnerable people
• Maintain confidentiality with personal information
• Knowledge of social services and local resources preferred
• Knowledge or experience working with homeless/low-income families
• Have excellent interpersonal skills, with emphasis on working effectively in a team
• Able to make decisions based on policies and procedures manual
• Proficient in typing, organizing, and filing
• Possess working knowledge of budgeting
• Able to multi-task and work in a team
• Understand and demonstrate crisis management skills
• Self-motivated; ability to work with minimal supervision
• Communicate effectively, both written and orally, with Program Manager and other staff
• Have (or obtain within 30 days of employment) First Aid & CPR card
• Completed (or obtain within 30 days of employment) Blood-borne Pathogens course
• Negative TB test every two years
• Maintain valid Washington State Driver's license and pass a driver safety training
• Pass a criminal background check
• Microsoft Word, Excel, Access and Publisher required
• Microsoft PowerPoint, helpful
• Working knowledge of database applications and ability to use new software programs

ESSENTIAL DUTIES AND RESPONSIBILITES:

• Provide support to the participants living in Stepping Stones Housing and Family Shelter
• Maintain complete program documentation for the participant
• Conduct move-ins and move-outs from the program
• Oversee office/records management, case management, data collection and reporting
• Survey monthly incomes; calculate Area Median Income, Average Gross Income and fees
• Assist participants in identifying and achieving goals
• Teach/facilitate at least one monthly Life Skills Class
• Answer a multi-line phone system
• Enter data accurately and promptly into multiple databases and spreadsheets
• Help participants find emergency services (food, clothing, furnishings, transportation, etc.)
• Assist current and past participants with support services as funding provides
• Write vouchers and track budgets for the services
• Conduct random UA and BA tests; unit visits
• Issues "write ups" to participants for non-compliance and follow through with procedures
• Maintain records using retention, protection, retrieval, transfer, and disposal procedures
• Assist with crisis management, support recovery
• Build Trust: be consistent, trustworthy, and honest
• Assist in Preparation: help participants plan for and anticipate what to expect
• Teach visualization skills: help participants imagine completing steps to reach goals
• Assist in goal setting: help plan and anticipate steps, obstacles, and feelings, resource needs and offer support during the process
  • Explore positive and negative effects of achieving desired goals
• Highlight coping skills that help the participant through the process
• Assist coping skill development; recognize small steps and celebrate accomplishments
• Devise Case/Service Plan; help participants to establish and maintain residential stability
• Attend community social service provider meetings and participate on committees
• Advocate for participants; network with partner agencies and community supporters
• Provide aftercare/outreach for participants that leave or graduate from Housing Programs
• Follow-up with participants and offer services; manage an alumni program with other staff
• Attend trainings and staff meetings
• Other duties as assigned

PHYSICAL REQUIREMENTS:

• Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Ability to operate telephone
• Ability to operate a desktop or laptop computer
• Ability to lift up to 25 lbs. (usually file boxes)
• Ability to access and produce information from a computer
• Ability to understand written information

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

COVID-19:

"The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff, if required. The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds."

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable. If the applicant requests an exemption, then processes described in this summary should be followed.

BENEFITS:

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options. An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

The Salvation Army is an Equal Opportunity Employer: Minorities/Women/Veterans/Disabled.