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Help Desk Analyst Lead
Fort Huachuca, AZ
Job Description
Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce.
Requisition #: 185
Job Title: Help Desk Analyst Lead
Location: 2133 Cushing Street, Greeley Hall BLDG 61801Fort Huachuca, Arizona 85613-7070
Clearance Level: Active DoD - Secret
Required Certification(s):
* IAT-II designated certification.
SUMMARY
The position helps provide Information Technology (IT) services supporting the United States Army Network Enterprise Technology Command (NETCOM). Contractor support will primarily be required in the NETCOM Headquarters, subcommand organizations and other NETCOM supported locations, globally. The program involves IT support to NETCOM and NETCOM-supported organizations for Department of Defense Information Network (DODIN) hardware, software, data, applications, tools, and systems used by the Army. Organizations supported include the NETCOM Assistant Chief of Staff, G-6 with business operations, Cybersecurity, Knowledge Management Integration (KMI), Army Enterprise Service Ownership/Development, Capability Management, and Content Management requirements.
JOB DUTIES AND RESPONSIBILITIES
* Help Desk Support-Senior in support of the NETCOM G6 effort, focused on Information Management Office (IMO) duties. You will provide oversight to the Help Desk Support Team and provide support as needed for customer service for problem resolution in regard to desktop applications that are currently being used/in development/or future requirements that are part of the NETCOM environment. Excellent customer service skills are a must, along with verbal and written skills. You will quality check all provided inputs to the book of knowledge for each application upon resolution of issues. Must be able to work in a collaborative team environment.
SUPERVISORY DUTIES
* Yes, over a small team of 2-3 IMO support personnel.
QUALIFICATIONS
Required Certifications
* IAT-II designated certification
Education, Background, and Years of Experience
* IAT II/ CE Certifications / 7+ years of DOD experience
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
* IMO experience - supporting IT infrastructure and desktop applications.
WORKING CONDITIONS
Environmental Conditions
* Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
* Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
* Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes "The 6 H's" - Happy, Helpful, Honest, Humble, Hungry, and Hustle.
Happy: We exhibit a positive outlook in order to create a positive environment.
Helpful: We assist each other and pull together as teammates to deliver.
Honest: We conduct our business with integrity.
Humble: We recognize that success is not achieved alone, that there is always more to learn, and that no task is below us.
Hungry: We desire to consistently improve.
Hustle: We work hard and get after it.
These Core Values are present in all our employees and our organization's aspects. Learn more about us and our culture by visiting us
COVID-19 Vaccination Requirements
Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor. As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR (c)
At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
7+ years
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