Records Quality Analyst (Information Technology Support Analyst)
Tucson, AZ 
Posted Today
Job Description
Position Information

Title Records Quality Analyst (Information Technology Support Analyst)
Department Development Office (9903)
Location Main Campus
Position Summary

As a member of a growing Development Records Quality & Services team, support the management and enhancement of the development data needed to drive the success of the University Development Program (UDP). Develop a broad and deep understanding of development and fundraising best practices to best support the data and information needs for key constituent segments at each stage of the development cycle. Under the supervision of the Associate Director of Development Records Quality & Services (Associate Director), participate in any or all of the following activities as directed:

  • RECORDS MAINTENANCE: Manage and maintain existing development records in the UDP's development system (currently Blackbaud's The Raiser's Edge).
  • RECORDS ENHANCEMENT: Enhance development records through strategic analysis of information/data needs within the UDP's development system.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .

The University of Arizona is in the process of creating a new classification and compensation architecture. This University Career Architecture Project (UCAP) will revolutionize the way we think about professions and manage compensation at the UA. It is a two year initiative that will replace the current classified staff and appointed professional categories of employment with market-based job functions and families. As an applicant, UCAP will create clearer career paths and opportunities and will help you make more informed pay decisions. To learn more about this project, please visit

Duties & Responsibilities
  • Support the Associate Director in implementing the strategic vision for the Development Data Quality & Services team, which includes working towards specific individual and team goals and aligning work towards best practices with a focus on service excellence.
  • Exercise a high degree of independence to ensure the accurate and timely handling/updating of constituent biographical information in support of the UDP's fundraising activities.
  • Research information about alumni, donors and friends of the University using multiple sources, including but not limited to: the student information system (UAccess), newspapers, press releases, public records, and other subscription-based databases (including LexisNexis).
  • Serve as a supporting team member on the Blackbaud CRM (BBCRM) implementation and database conversion project, assisting with the development and implementation of new processes for data management and improved data enhancement to increase data integrity and improve the efficiency of our fundraising programs in BBCRM.
  • In partnership with the Associate Director, document and implement data entry and data stewardship guidelines, policies, and procedures; encourage compliance with data entry policies and procedures; monitor data entry to minimize duplicates and errors; validate and correct data and update the system; implement and follow procedural changes for processing such transactions; and manage and update data using department integrity queries and reports.
  • As directed, communicate and collaborate with key partners to identify and assess data needs and services for UDP stakeholders.
  • Work to maintain data quality and integrity standards for the maintenance and acquisition of biographical data for the UDP's development database, which houses more than one million records of alumni, donors, and friends, while honoring donor preferences. Ensure that quality biographical data is entered in the fundraising database using information obtained from a variety of sources, including: data received through Blackbaud NetCommunity (BBNC), the Telephone Outreach Program (TOP), The University of Arizona student information systems, the National Change of Address (NCOA) updates, returned mail from UDP mailings.
  • Respond to request from UDP partners to update biographical data in the fundraising database.
  • As directed, partner with external data acquisition vendors, data hygiene tools, and other resources to enhance data in database.
  • Maintain awareness of best practices, technology changes, and current issues within the advancement profession. Additionally, be aware of the goals and activities of the University and adapt work to support those goals.
  • Prioritize multiple requests from different sources.
  • Perform other duties as assigned.
Knowledge, Skills, & Abilities
  • Knowledge of, or the ability to learn quickly, the principles, practices, and techniques working on data/records quality initiatives in a complex and decentralized development organization, including an understanding of how data quality and records management services are integrated into those operations.
  • Ability to apply critical thinking skills to determine accuracy and completeness of data in a complex database.
  • Skill in establishing and maintaining effective working relationships, including the ability to communicate effectively.
  • Strong verbal and writing skills, high attention to detail and follow-up, and excellent organizational skills are required - including the ability to work on multiple projects simultaneously.
  • Ability to manage confidential information with discretion and tact required.
Minimum Qualifications
  • Experience verifying/proofing data using a relational database, including experience reconciling complex data entry discrepancies.
  • Experience working closely with frontline development officers and/or other internal stakeholders or clients.
  • Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University of Arizona Development Program as well as the technology tools available, including The Raiser's Edge (RE) and BBCRM, Atlassian tools, a Microsoft Windows computer environment, and the Microsoft Office suite.
  • Proficiency with query and analysis techniques and tools used to import, maintain, retrieve, and report on information stored in the UDP's main development system.
  • Proficiency and comfort with investigating and solving problems and making independent decisions.
  • Must be flexible and adaptable to new programs in an emerging and changing environment.
  • Strong commitment to customer service required.
Arizona Board of Regents Minimum Qualifications

Three years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development or administration and workstation/end user support; OR, an Associates degree in Information Technology or related area AND two years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development and workstation/end user support; OR, Any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • Experience or coursework in statistics, data analytics and/or business analytics.
  • Bachelor's Degree in a related field (Business Administration, Social Sciences, Library & Information Science, Nonprofit Management, etc.) desirable.
  • Experience using a development or fundraising database (for example, Raiser's Edge or Blackbaud CRM).
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job Category Administrative and Professional
Benefits Eligible Yes - Full Benefits
FLSA Non-Exempt
Posted Rate of Pay DOE
Type of criminal background check required: Name-based criminal background check (non-security sensitive)
Posting Detail Information

Posting Number S28115
Number of Vacancies One
Desired Start Date
Position End Date (if temporary)
Limited to Current UA Employees No
Contact Information for Candidates

Glenn Kubat
UDP Talent Acquisition Specialist

Open Date 11/13/2019
Review Start Date 11/20/2019
Close Date
Open Until Filled Yes
Special Instructions to Applicant
Quick Link for Internal Postings
Diversity Statement

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

The University of Arizona is a committed Equal Opportunity/Affirmative Action Institution. Women, minorities, veterans and individuals with disabilities are encouraged to apply.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Hours per Week
Salary and Benefits
Required Education
Associate Degree
Required Experience
3+ years
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