Broadcast Operations - Master Control
Gilbert, AZ 
Posted 3 months ago
Job Description
    Broadcast Operations - Master Control
    Job ID2019-49660
    CategoryDT Uplink Management

    DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

    Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

    We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

    Opportunity is here. We are DISH.

    Job Duties and Responsibilities

    Dish’s Digital Broadcast Centers provide advanced online video delivery and satellite video delivery for broadcasters and pay-TV operators across North America. Through our network of uplink centers, these world-class facilities are also home to DISH’s 24/7 traffic, technical operations, and satellite access centers. This team is comprised of experienced professionals dedicated to providing customers with an unparalleled level of service delivering content and programming to over 16 million subscribers every day.

    The Broadcast Operations Technician operates systems and performs technical quality control checks on all selected media within Master Control, including both live events and server playback of pre-recorded material. They are part of a team that monitors, troubleshoots, and resolves issues associated with the collection and retransmission of signals in Standard Definition, High Definition, and 4K. The successful candidate will be able to adapt to rapidly changing technology and procedural changes, providing the highest quality signal to our customers. The successful candidate will also be able to work well in a team environment, and demonstrate strong attention to detail.

    Primary responsibilities fall into the following categories:

    • Responsible for managing live event programming. Recognizes and escalates problems involving signal path, media, programming and logs.
    • Ingests, encodes, transcodes and performs technical quality control checks on a variety of media.
    • Ensures effective communications and service excellence between Master Control and internal/external customers including program providers and corporate departments.
    • Maintains logs and inputs data into established databases.
    • Assists in the preparation of reports for external use detailing technical discrepancies.
    • Participates in the development and implementation of procedures, processes, and training materials.
    • Recommends policies for the effective operation of the department.
    Skills - Experience and Requirements

    A successful Broadcast Operations Tech II will have the following:

    • Shift work is required. Must be able to work any shift as assigned according to the needs of the business
    • Ability to read, analyze and interpret technical procedures.
    • Ability to solve practical problems and deal with a variety of variables in a timely manner, with high attention to detail.
    • Ability to write clear reports and emails, and present information/respond to questions from team leaders, managers, and other departments.
    • Ability to follow a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Ability to succeed in a team environment.
    • Prior audio and video or electronics experience desired.


    Associates degree or training in a related field or, two years of related experience, or an equivalent combination of education and experience.

    Working Conditions:

    Conditions are normal for a 24/7 office environment. Work may require weekend and evening shifts. Operators may be exposed to content that is adult in nature.


    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Education
    Associate Degree
    Required Experience
    2+ years
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