Fluoresco Services, is a leader in the industry of Lighting & Sign Manufacturing, Installation and Maintenance. We have an excellent opportunity for an Account Coordinator/Customer Service Representative to join our team.
As an Account Coordinator/Customer Service Representative, you will build customer relationships and manage operational execution for existing accounts. Our Account Coordinators execute daily operational tasks including load entry, scheduling, and problem resolution. You will make an impact on our customer relationships through your commitment and focus on operational excellence.
What will you be doing??
Build strong relationships with customers and internal partners
Execute day-to-day transportation needs, including scheduling, tracking and tracing shipments, and communicating status updates with the broader team
Identify issues, utilize resources to determine the best course of action, and implement solutions
Respond to customer inquiries and provide updates in a timely manner
Prepare service work order packages to include, Service work order request, work order, map, previous Technician notes and/or additional customer supplied documentation.
Maintain daily invoicing utilizing internal systems
Generate and maintain up-to-date and accurate customer records and shipment documentation
What are we looking for?
Ability to work in a fast-paced and deadline-driven office enviornment
Strong verbal and written communication skills
Excellent critical thinking and problem solving skills
Ability to work in a team environment, while also delivering independent results
Ability to malti-task, prioritize and manage time effectively
commitment to executinonal excellence and outstanding customer service
High school diploma or GED required
Prior experience in lighting industry or related field perferred
Fluoresco Services offers great compensation with an employee focused benefits package including: Medical/Dental/Vision, Flexible spending accounts, Short/Long Term Disability, Life Insurance, Paid Vacation/Sick, Matching 401K, Employee Assistance Program (EAP).
Fluoresco Services is an Equal Opportunity Employer and supports a Drug Free Workplace. Candidates must pass drug and background screenings prior to hire.