DISH is a Fortune 250 company with more than $13 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

The TOC is a television programming environment where the operations team is responsible for monitoring, documenting and maintaining the quality of all services that are re-distributed to customers. Communication in written and verbal form with station personnel, internal departments and co-workers is essential to the performance of the team. All TOC personnel are expected to be able to multi-task, pay attention to fine details, demonstrate good teamwork and follow instructions given to them in an orderly and timely manner. Each member must have the ability to manage their own daily responsibilities, but also be able to take specific instructions for a special event and follow through to completion.

Responsibilities:

• Possesses an in-depth working knowledge of all Operation Support Systems (OSS) or uplink departments within the respective TOC environment
• Effectively uses written and verbal communication skills to relay details of issues or tasks (i.e. email, ELVIS, telephone, etc.)
• Helps direct team activities and actions during crisis situations; serves as the communications hub for the uplink, orchestrating phone, radio and intercom communications traffic
• Receives and accepts passdowns to ensure all notifications such as weather alerts or hourly updates are communicated to oncoming shift personnel, and get clarification when needed.
• Validates customer complaints and follows through to provide a response to the customer
• Documents technical discrepancies or outages and reports problems to appropriate personnel
• Communicates with outside providers to determine outages and uses persuasion and cooperation to drive resolution
• Evaluates and determines impact of service outages, recommends or performs preventative/corrective measures, and documents actions taken in established databases
• Uses databases effectively, maintaining logs and inputting data into established databases
• Responds to visual and audible alerts via man-machine computer user interface screens
• Monitor on-air programming and responds to alarms on local, national and international broadcasters
• Performs technical quality checks on DBS and IP systems to ensure A/V meets Dish Standards
• Monitor services that include adult content without objections
• Responsible for coordinating and/or performing of on-air routing of content
• Uses character generators and on-air routers to provide customer messaging
• Participates in the development of the department by mentoring and training junior personnel
• Performs thorough troubleshooting of problems and makes well-informed decisions involving the signal path, media, programming and logs
• Accepts OTHER duties as assigned

Qualifications:

• Ability to use communication to build a positive environment by demonstrating respect, clarifying expectations and keeping commitments.
• Attitude inspires confidence by approaching work with energy and determination to contribute.
• Communication skills and strong customer service orientation.
• Able to clearly communicate network issues and the status of efforts to resolve problems
• Ability to communicate complex technologies effectively with non-technical personnel and customers
• Ability to read and make well-informed decisions to interpret documents such as operating manuals, instructions, procedures.
• Ability to deal with concurrent problems and issues effectively
• Ability to remain calm in a high pressure situation and deal with ambiguous or unexpected situations
• Ability to prioritize in a fast paced environment
• Capability to approach problems not covered by existing procedures is important
• Self-sufficient with analytic skills requiring little supervision and be able to deal with ambiguous environments
• Ability to lead small teams and coordinate with individuals outside of your direct team by using persuasion and cooperation
• Ability to work effectively with cross-functional teams.
• Flexible enough to deal with different technical skill levels, skill sets and highly dynamic work environments and schedules
• Experience with SOP related procedures. Works with more latitude than Level II Technician. Serves as a mentor for new employees. Able to train on procedures.
• 2-7+ years of progressively related experience. High School Diploma/GED, or vocational education in a technical or broadcast field preferred
• BA/BS degree in a technical or broadcast field
• 12-18 months experience in a broadcast environment
• Experience in graphic editing tools such as Photoshop or other graphic tools
• Complete knowledge of procedures of specialization. Ability to work on some projects cross-functionally.
• Must be available to work a rotating schedule as dictated by the needs of the business as the facility operates 24/7/365
• Ability to sit for long periods of time

Working Conditions:

Must be able to work in/near office and/or equipment rooms with low light levels and in temperatures of 60-70 degrees