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Account Coordinator/Customer Service Representative
Tucson, AZ
Job Description
Fluoresco Services, is a leader in the industry of Lighting & Sign Manufacturing, Installation and Maintenance. We have an excellent opportunity for an Account Coordinator/Customer Service Representative to join our team.
As an Account Coordinator/Customer Service Representative, you will build customer relationships and manage operational execution for existing accounts. Our Account Coordinators execute daily operational tasks including load entry, scheduling, and problem resolution. You will make an impact on our customer relationships through your commitment and focus on operational excellence.
Fluoresco Services offers great compensation with an employee focused benefits package including: Medical/Dental/Vision, Flexible spending accounts, Short/Long Term Disability, Life Insurance, Paid Vacation/Sick, Matching 401K, Employee Assistance Program (EAP).
Fluoresco Services is an Equal Opportunity Employer and supports a Drug Free Workplace. Candidates must pass drug and background screenings prior to hire.
As an Account Coordinator/Customer Service Representative, you will build customer relationships and manage operational execution for existing accounts. Our Account Coordinators execute daily operational tasks including load entry, scheduling, and problem resolution. You will make an impact on our customer relationships through your commitment and focus on operational excellence.
What will you be doing??
- Build strong relationships with customers and internal partners
- Execute day-to-day transportation needs, including scheduling, tracking and tracing shipments, and communicating status updates with the broader team
- Identify issues, utilize resources to determine the best course of action, and implement solutions
- Respond to customer inquiries and provide updates in a timely manner
- Prepare service work order packages to include, Service work order request, work order, map, previous Technician notes and/or additional customer supplied documentation.
- Maintain daily invoicing utilizing internal systems
- Generate and maintain up-to-date and accurate customer records and shipment documentation
What are we looking for?
- Ability to work in a fast-paced and deadline-driven office enviornment
- Strong verbal and written communication skills
- Excellent critical thinking and problem solving skills
- Ability to work in a team environment, while also delivering independent results
- Ability to malti-task, prioritize and manage time effectively
- commitment to executinonal excellence and outstanding customer service
- High school diploma or GED required
- Prior experience in lighting industry or related field perferred
Benefits
Fluoresco Services offers great compensation with an employee focused benefits package including: Medical/Dental/Vision, Flexible spending accounts, Short/Long Term Disability, Life Insurance, Paid Vacation/Sick, Matching 401K, Employee Assistance Program (EAP).
Fluoresco Services is an Equal Opportunity Employer and supports a Drug Free Workplace. Candidates must pass drug and background screenings prior to hire.
Job Summary
Company
Start Date
Immediately
Employment Term and Type
Regular, Full Time
Hours per Week
40+
Work Hours (i.e. shift)
7am-4pm
Salary and Benefits
DOE
Required Education
High School or Equivalent
Required Experience
1+ years
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